Overall product appearance        1 2 3 4 5 6

 Functional quality                        1 2 3 4 5 6

 Technical documentation             1 2 3 4 5 6

 Commercial documentation         1 2 3 4 5 6

 On time delivery                          1 2 3 4 5 6

Response  :- How well do we respond to your needs in these areas?

Requests for quotations                1 2 3 4 5 6

Reply to telephone/fax message    1 2 3 4 5 6

Accuracy of information               1 2 3 4 5 6

Courtesy                                      1 2 3 4 5 6

Product Support :- How do you rate our performance in these areas?

External – Do our sales personnel visit often enough?  1 2 3 4 5 6

External – Technical expertise of sales personnel?       1 2 3 4 5 6

Internal – Are questions answered effectively?            1 2 3 4 5 6

Internal – New products or process improvements?     1 2 3 4 5 6

Products purchased: Roller Dressers Vitrified CBN Metal/Resin Electroplated Other 

Brand: Winter     Van Moppes      Other   

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